Our real estate sales experience started just before
the global economic challenges occurred in late 2007. We were looking to sell our sought after
upscale condominium in the then hot Toronto housing market. Residing in the condominium
we knew the added value that went with the building and we also knew there was a great
demand for our "one of a kind" corner unit with a Southwest exposure. Of course
at this time we thought "Private Sales Made Easy".
This could not have been further from the truth. We presented
our intention of seeking to sell the property privately to various interested parties. Sure we thought
we could manage the sales process ourselves, after all we had several seasoned sales professional in our
ownership team: Follow up, and follow up again to initiate a closing. Before we knew
it valuable time was lost and the economic crunch hit taking its toll on the many prospective
buyers. In retrospect of seeing how efficiently our Real Estate Brokerage Team that we later
employed acted we could have no doubt closed this sale during the pre-crunch times yet as will be explained
things happen for a reason.
Respecting market conditions we thought to wait
it out till the (economic) dust settled and in January 2008 we decided that we would employ the services
of a Licensed Brokerage firm. Owing to the fact that the property was still in probate
we signed an Exclusive Listing with the purpose of developing a prospective buyers list for when probate was cleared.
Furthermore the Estate stated that universal consensus among the heirs was a prerequisite
in executing the final wishes. There is a story about the Advertising guru: David Ogilvy, where he once appeared
for an important bid presentation and was told he would have one hour and one hour only to make his pitch at which time they
would ring a gong regardless if he was finished or not. Well he walked into the presentation with 16 executives waiting
for him to speak. His first question was: "How many of you will be involved in making the decision?": When
all 16 raised their hands Mr. Ogilvy said: "You may as well ring the gong right now".
Even though our situation was unique, I use this above example as
this is where having our Licensed professional Real Estate Team was extremely helpful, and
without them we may well have not had the success we did. To be a Licensed professional means that
one understands the legalities of selling real estate explicitly. For us it meant that they
guided us through what could be done and what could not be done within the constraints of the laws.
When the views differed among the heirs they were there to explain the logic and reasoning
of their recommendations and most importantly they presented this impartially with our
best interests in mind. With their assistance we were able to arrive at a consensus
which everyone believed to be fair.
To have achieved this feat meant that the Real
Estate Brokerage representatives had to know their business intimately. Even when it came
to finding the price point at which to market the property they presented historical
data which gave proof to what the market was performing at. And while they explained this
information and encouraged us to make the best decision they did not impose their recommendation. As
sales professionals we ourselves knew that it was easier to come down in price rather than to go up and in
consideration of our probate situation and of the unique demand for our property we opted to list it at above the market
price. They also gave us room for negotiating the price. Again as testimony to their professionalism they did
not impose any conditions and instead went to work selling the property with the price and conditions we assigned to the sale.
This value demonstrated by the Real Estate
Team of professionals was just beginning. To prepare the condo for
sale required clearing the clutter and presenting a fresh clean style suited to what sells.
Since this is their business and since they do this day in and day out for a living they know what to keep
and what not to keep: they helped us to remove furnishings that had a deep
personal attachment that had no meaning to the purpose of the sale. In staging
the condo they brought in furnishings which were better suited to embellish the feature
of the space. They identified areas that needed repair and maintenance which
often required little investment. It's the small things that add up, litle things that unless one is
not dealing with it every day might well escape the mindset. They know exactly what to look for and how to effect action.
Their connections with service providers
provided both time and monetary savings as well. We expressed we wanted a cleaning person
with whom we could work alongside with and they networked us with such a person. Owing to their connection
to quality service-providers we virtually eliminated the risk of hiring a non productive person. The cleaning person
they presented was skilled and thus provided the leadership and directives we were seeking.
In our case this was the only services we commissioned yet had we decided to do additional renovations or reparations we had
the confidence in their network of service providers. Fortunately our combined experience allowed us
to do the touch up painting, wallpaper and minor repairs ourselves. We also had our network of legal counsel although
their network with advertising and print capabilities also served us well.
When it came to hosting open houses our Real Estate Sales Person
was extremely helpful and this is perhaps where their professionalism plays the most important role. With this sale being
a large ticket item it is very critical to make certain the t's are crossed and the i's are dotted. One slip-up in terms
of legalities can result in the sale being lost or even worse that the transaction results in becoming non-profitable.
During one open house we had one couple express interest and they raved about how they had the best Real Estate lawyer which
caused the warning flags to go up - to buy real estate I need a competent lawyer and to rave about having the best lawyer
gave the thought that their intention might well have been to create a sale in which they could have taken advantage of something
unforeseen from our part that would have greatly benefited them and hindered us and our sale. This especially gave a
great feeling knowing we had a professional Team versed in avoiding such traps.
From our experience we likened the project of selecting a licensed real estate professional
to that of having a company and selecting a President or CEO. As the Chairpersons (home owners) our
role was to get the President (Sales Representative) whatever resources they needed and their role was to
provide a successful outcome of selling the high ticket item. In this light we, as home owners,
could play a consultative role yet owing to the fact that they were accountable for
the desired successful outcome we respected that we had to give them the ability to "call the shots".
In our role for example the condominium corporation required that someone be present in the
lobby to provide building access. Owing to the fact that we knew the residents we opted to choose this role to maximize
our cost efficiencies. Much like a greeter in a retail environment we were there to share a warm greeting
and although our role was specifically and solely this it did make ourselves available to attend to the immediate
needs of the sales representative. In this role it is important to stress that the sales function
belonged exclusively to the sales representative and that we were limited to our part of
the process and to observing reactions of arriving and departing visitors: there are so many things that can not
be said in a sales presentation and wording is critical in terms of legalities.
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